Algemene voorwaarden

Welcome to Cocosbride. These Terms of Service (“Terms”) govern your access to and use of our website cocosbride.shop, including browsing, creating an account, placing an order, purchasing products, contacting customer support, and using any services provided through our online store.

This website is operated by Cocosbride. Throughout the site, the terms “we,” “us,” and “our” refer to Cocosbride. By visiting our website, purchasing from us, or using any part of our services, you agree to be bound by these Terms of Service, including any additional policies referenced in these Terms.

If you do not agree to these Terms, you should not use our website or purchase products from us.

Store Information
Cocosbride
Website: cocosbride.shop
Email: info@cocosbride.shop
Address: Doormanlaan 4, 5694 EB Son en Breugel, Netherlands

Cocosbride sells women’s prom dresses, wedding dresses, bridesmaid dresses, wedding guest dresses, flower girl dresses, wedding accessories, and related fashion products.

1. Scope of These Terms

These Terms apply to all users of the website, including but not limited to browsers, customers, account holders, vendors, merchants, contributors of content, and any person who accesses or uses our website.

These Terms apply together with our other store policies, including:

• Privacy Policy
• Return & Refund Policy
• Shipping Policy
• Payment Policy, if separately provided
• Cookie Policy, if separately provided
• Any product-specific notices shown on our website

If there is a conflict between these Terms and a product-specific or checkout-specific notice, the more specific notice will apply to that specific transaction unless prohibited by law.

2. Online Store Terms

By using our website, you confirm that:

• You are at least the age of majority in your country, state, province, or region of residence; or
• You are using the website with the consent and supervision of a parent or legal guardian; and
• You have the legal capacity to enter into a binding agreement.

You may not use our products or services for any illegal, unauthorized, fraudulent, harmful, or abusive purpose.

You must not transmit viruses, malware, malicious code, or any harmful technology through our website.

A violation of these Terms may result in termination or restriction of your access to our services.

3. Use of Our Website

You agree to use cocosbride.shop only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use our website in a way that violates applicable laws or regulations
• Interfere with the security or operation of the website
• Attempt to gain unauthorized access to our systems, accounts, customer data, payment systems, or service providers
• Copy, scrape, harvest, or extract data from our website without permission
• Use automated tools, bots, crawlers, or scraping technology without authorization
• Upload or transmit harmful code, spam, or fraudulent content
• Misrepresent your identity or order information
• Use our website to infringe intellectual property rights
• Engage in payment fraud, chargeback abuse, return abuse, or false claims

We reserve the right to refuse service, cancel orders, limit access, or take appropriate action if we believe a customer or user has violated these Terms.

4. Products and Services

Cocosbride offers fashion products including women’s prom dresses, wedding dresses, bridesmaid dresses, wedding guest dresses, flower girl dresses, wedding accessories, and related items.

Product availability may vary by region, season, inventory level, supplier availability, production capacity, and shipping destination.

We reserve the right to:

• Modify or discontinue products at any time
• Limit product quantities
• Refuse or cancel orders
• Update product descriptions, pricing, colors, sizes, and availability
• Correct product errors or inaccuracies
• Restrict sales to certain customers, regions, or jurisdictions where necessary

We do not guarantee that every product shown on the website will always be available.

5. Product Descriptions, Images, and Colors

We make reasonable efforts to display our products as accurately as possible. However, we do not guarantee that product images, colors, textures, fabrics, embellishments, or details will appear exactly the same on every device.

Actual product appearance may vary due to:

• Screen brightness and display settings
• Device color calibration
• Lighting during photography
• Fabric texture
• Dye batch differences
• Handmade or semi-handmade production processes
• Minor design or production adjustments

For dresses and wedding-related products, slight variations in lace, beadwork, embroidery, fabric texture, color tone, or decorative details may occur. Such minor variations are not considered defects if the product substantially matches the description and design shown.

6. Sizing, Measurements, and Fit

Customers are responsible for carefully reviewing product descriptions, size charts, measurement instructions, and fit guidance before placing an order.

Because formal dresses and wedding-related garments often require precise fit, we strongly recommend checking your measurements before purchasing.

You understand and agree that:

• Size charts may vary by product style
• Formalwear sizing may differ from everyday clothing sizing
• Minor tailoring may be required for the best fit
• Customer-provided measurements must be accurate
• Body measurements may change over time
• Fit preferences may vary from person to person
• A product is not defective simply because the customer selected the wrong size or expected a different fit

If you are unsure about sizing, please contact us at info@cocosbride.shop before placing an order.

7. Custom, Made-to-Measure, and Personalized Products

Some products may be custom-made, made-to-measure, personalized, altered, or produced according to customer specifications.

Custom or personalized products may include, but are not limited to:

• Dresses made according to customer measurements
• Products made in a customer-selected color
• Products with customer-requested length changes
• Products with design modifications
• Products prepared for a specific event, size, style, or personal request
• Personalized wedding or event accessories

By placing an order for a custom, made-to-measure, or personalized product, you confirm that all details provided by you are accurate and complete.

Custom, made-to-measure, and personalized products may not be eligible for cancellation, return, or refund once production has started, except where required by applicable law or where the product arrives damaged, defective, or materially different from what was ordered.

8. Orders

When you place an order on our website, you agree that:

• All information provided by you is accurate, current, and complete
• You are authorized to use the payment method provided
• You have reviewed the product details, size, color, quantity, price, and shipping information
• You understand the applicable processing, shipping, return, and refund conditions
• Your order is an offer to purchase the selected products

After you place an order, you may receive an order confirmation email. An order confirmation does not guarantee acceptance of the order. We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear suspicious, fraudulent, inaccurate, abusive, or in violation of these Terms.

9. Order Acceptance and Cancellation by Us

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability
• Pricing errors
• Product description errors
• Payment issues
• Suspected fraud
• Unusual order activity
• Incorrect or incomplete customer information
• Shipping restrictions
• Violation of these Terms
• Legal or regulatory requirements
• Force majeure or circumstances beyond our control

If we cancel an order after payment has been received, we will issue a refund to the original payment method, unless otherwise required by law or payment provider rules.

10. Customer Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@cocosbride.shop.

Cancellation is not guaranteed.

Standard orders may be canceled only if they have not yet been processed, packed, shipped, transferred to fulfillment, or prepared for production.

Custom, made-to-measure, personalized, or special-order items may enter production shortly after payment confirmation. Once production has started, cancellation may not be possible or may be subject to reasonable production, material, labor, or processing costs already incurred.

Orders that have already been shipped cannot be canceled. You may request a return after delivery if the item is eligible under our Return & Refund Policy.

11. Prices and Currency

All prices displayed on our website are shown in the currency available at checkout.

Prices are subject to change at any time without prior notice. We reserve the right to correct pricing errors, display errors, promotional errors, or checkout errors.

If a product is listed at an incorrect price due to a typographical error, system error, supplier error, currency conversion issue, or other mistake, we reserve the right to cancel or refuse the order, even if an order confirmation has been issued.

Discounts, promotional codes, and special offers are subject to their own conditions and may be modified or withdrawn at any time.

12. Taxes, Duties, and Import Fees

Depending on your shipping destination, your order may be subject to taxes, customs duties, import fees, brokerage fees, VAT, GST, sales tax, or other local charges.

Unless clearly stated otherwise at checkout, customers are responsible for any applicable customs duties, import taxes, local taxes, brokerage fees, or government charges imposed by the destination country or region.

Cocosbride does not control customs authorities or local tax agencies. Delays caused by customs clearance, inspections, import procedures, or unpaid duties are not within our control.

If you refuse a package due to customs duties, taxes, import fees, or local charges, you may be responsible for return shipping fees, customs charges, handling fees, and other costs incurred. Any refund may be reduced by these costs where permitted by law.

13. Payment

We accept payment methods displayed at checkout. Payment methods may vary by country, region, currency, payment provider, device, and order type.

By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method
• The payment information is true and complete
• You authorize us and our payment processors to charge the total order amount
• You agree to any payment provider terms that apply to your transaction

Payments are processed by third-party payment providers. We do not directly store full payment card numbers or full card security codes.

If payment is declined, reversed, disputed, flagged, or not successfully completed, we may cancel or delay your order.

14. Fraud Prevention and Verification

To protect customers and our business, we may use fraud prevention tools and order verification procedures.

We may request additional information to verify an order, including confirmation of billing details, shipping details, payment authorization, identity, or transaction legitimacy.

We reserve the right to cancel or refuse orders that appear fraudulent, suspicious, high-risk, unauthorized, or inconsistent with normal purchasing behavior.

Fraudulent activity, payment abuse, chargeback abuse, false claims, or misuse of our website may be reported to payment processors, fraud prevention providers, shipping carriers, or legal authorities where appropriate.

15. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy and any shipping information shown at checkout.

Delivery times are estimates only and are not guaranteed unless expressly stated in writing. Actual delivery times may vary due to:

• Product processing time
• Production time for custom or special-order items
• Shipping destination
• Carrier delays
• Customs clearance
• Weather conditions
• Holidays
• Peak seasons
• Incorrect shipping information
• Security checks
• Events beyond our control

Cocosbride is not responsible for delays caused by shipping carriers, customs authorities, incorrect customer information, failed delivery attempts, force majeure events, or circumstances beyond our reasonable control.

16. Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

You must ensure that your shipping address includes all required details, such as:

• Full recipient name
• Street address
• Apartment, unit, suite, or building number where applicable
• City
• State, province, or region
• Postal code
• Country
• Phone number where required by the carrier

Cocosbride is not responsible for orders lost, delayed, returned, or misdelivered due to incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

Additional costs caused by incorrect shipping information, failed delivery, refused delivery, return-to-sender, or reshipment may be charged to the customer.

17. Risk of Loss and Delivery Confirmation

Risk of loss may pass to the customer when the order is delivered to the shipping address provided at checkout, or when otherwise transferred according to the applicable delivery terms and law.

If tracking shows that a package has been delivered, but you cannot locate it, you should check with household members, neighbors, building reception, local postal facilities, parcel lockers, or the delivery carrier.

We will reasonably assist with delivery issues, but we are not responsible for theft, loss, or misplacement after confirmed delivery where permitted by law.

18. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

To request a return, exchange, or refund, contact us at info@cocosbride.shop within the timeframe stated in our Return & Refund Policy.

Returned items must meet all applicable conditions, including being unused, unworn, unwashed, unaltered, undamaged, and returned with original tags, labels, packaging, garment bags, and accessories.

Custom, made-to-measure, personalized, final sale, hygiene-sensitive, opened, worn, altered, or event-used items may not be eligible for return unless required by law or unless they arrive damaged, defective, or incorrect.

Nothing in these Terms limits any mandatory consumer rights that cannot be excluded under applicable law.

19. Damaged, Defective, or Incorrect Products

You must inspect your order promptly after delivery.

If you believe you received a damaged, defective, or incorrect item, contact us at info@cocosbride.shop within the timeframe stated in our Return & Refund Policy.

You may be required to provide:

• Order number
• Description of the issue
• Photos of the product
• Photos of the defect or damage
• Photos of packaging and shipping label
• Any other reasonable information needed to review the claim

If we confirm that the item is damaged, defective, or incorrect due to our error, we will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

Damage caused by customer handling, wearing, washing, alteration, improper storage, improper care, event use, or third-party modification is not considered a product defect.

20. Account Registration

You may have the option to create a customer account on our website.

You are responsible for:

• Providing accurate account information
• Keeping your login details confidential
• Restricting access to your account
• All activities that occur under your account

You must notify us immediately at info@cocosbride.shop if you believe your account has been accessed without authorization.

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms or appear fraudulent, abusive, or harmful.

21. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, place an order, contact us, or interact with our services.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

22. Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required by law, we may send you emails about products, promotions, offers, new arrivals, abandoned carts, and store updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us at info@cocosbride.shop.

Transactional emails related to orders, payments, shipping, returns, refunds, account activity, or legal matters may still be sent even if you unsubscribe from marketing communications.

23. Customer Reviews, Photos, and User Content

If you submit reviews, comments, photos, feedback, testimonials, or other content to us or through our website, you grant Cocosbride a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, publish, display, distribute, edit, translate, and otherwise use such content for website, marketing, promotional, customer service, and business purposes, subject to applicable law.

You represent and warrant that any content you submit:

• Is accurate and lawful
• Does not infringe the rights of others
• Does not contain harmful, abusive, obscene, defamatory, misleading, or illegal material
• Does not contain private information of another person without permission
• Does not contain viruses, malware, or harmful code

We reserve the right to remove, edit, reject, or refuse user content at our discretion.

24. Intellectual Property

All content on cocosbride.shop, including but not limited to text, images, graphics, logos, product photos, product descriptions, website design, icons, buttons, videos, layout, trademarks, service marks, and software, is owned by or licensed to Cocosbride or its content providers and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, display, publish, sell, license, exploit, or use any website content without our prior written permission, except for personal, non-commercial use related to shopping on our website.

Unauthorized use of our intellectual property may result in legal action.

25. Third-Party Tools and Services

Our website may use third-party tools, applications, payment processors, shipping services, analytics providers, marketing platforms, customer support tools, or other service providers.

These third-party services may have their own terms, privacy policies, and conditions. We are not responsible for third-party websites, services, tools, or content that we do not control.

Your use of third-party services may be subject to separate terms between you and the relevant third party.

26. Third-Party Links

Our website may contain links to third-party websites, including payment pages, delivery tracking pages, social media platforms, and other external websites.

We are not responsible for the content, privacy practices, security, accuracy, availability, or policies of third-party websites.

You access third-party links at your own risk.

27. Prohibited Uses

In addition to other prohibitions stated in these Terms, you are prohibited from using our website, products, or services:

• For any unlawful purpose
• To solicit others to perform unlawful acts
• To violate any international, federal, national, state, provincial, or local law or regulation
• To infringe upon our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false, misleading, or fraudulent information
• To upload or transmit viruses, malware, or harmful code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, scrape, or use automated extraction tools
• To interfere with or bypass website security features
• To engage in payment fraud, refund fraud, chargeback abuse, or return abuse
• To place orders using stolen payment information
• To impersonate another person or entity
• To interfere with the normal operation of our website or business

We reserve the right to terminate your use of our services for violating any prohibited use.

28. Accuracy, Completeness, and Timeliness of Information

We aim to provide accurate and up-to-date information on our website. However, we do not guarantee that all information on the website is always accurate, complete, current, or error-free.

Information on the website is provided for general shopping and informational purposes only. Product availability, pricing, descriptions, promotions, delivery times, and other information may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

29. Modifications to Products, Services, and Prices

We reserve the right to modify or discontinue any product, service, feature, price, promotion, offer, or website content at any time without prior notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of products or services, except where required by applicable law.

30. Disclaimer of Warranties

Our website, products, and services are provided on an “as available” basis, subject to applicable consumer protection laws.

We do not guarantee that:

• The website will always be uninterrupted, secure, or error-free
• Product information will always be free from errors
• Product colors will display exactly on every device
• Delivery will occur within estimated timeframes
• The website will be free from viruses or harmful components
• Any defects in the website will be corrected immediately

Nothing in these Terms excludes or limits warranties, guarantees, rights, or remedies that cannot be excluded or limited under applicable consumer protection law.

For customers in jurisdictions with mandatory consumer guarantees, including the European Union, the United Kingdom, Australia, Canada, Mexico, and certain U.S. states, your statutory rights remain unaffected.

31. Limitation of Liability

To the fullest extent permitted by applicable law, Cocosbride and our owners, directors, employees, contractors, service providers, suppliers, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, loss of business opportunity, or other intangible losses arising from your use of our website, products, or services.

To the fullest extent permitted by law, our total liability for any claim related to an order shall not exceed the amount paid by you for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, gross negligence, personal injury caused by negligence, or any mandatory liability under applicable consumer law.

32. Indemnification

You agree to indemnify, defend, and hold harmless Cocosbride, our owners, directors, employees, contractors, service providers, suppliers, affiliates, and partners from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from:

• Your breach of these Terms
• Your misuse of our website
• Your violation of applicable law
• Your violation of third-party rights
• Your fraudulent, abusive, or unauthorized activity
• Information or content you submit to us

This indemnification obligation applies to the fullest extent permitted by law.

33. Force Majeure

We are not responsible for any delay, failure, loss, or damage caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Fire, flood, earthquake, storm, or other acts of nature
• War, terrorism, civil unrest, or government action
• Epidemics, pandemics, or public health emergencies
• Labor strikes or transportation disruptions
• Customs delays
• Carrier delays
• Supply chain disruptions
• Power failures
• Internet or telecommunications failures
• Cyberattacks
• Payment processor disruptions
• Shopify platform disruptions
• Any other event beyond our reasonable control

If such an event affects our ability to fulfill an order or provide services, we will take reasonable steps to minimize the impact where possible.

34. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or modify any rights that you may have under applicable consumer protection laws and that cannot legally be excluded, restricted, or modified.

Customers in the European Union, European Economic Area, United Kingdom, United States, Canada, Mexico, Australia, and other regions may have mandatory consumer rights, including rights related to faulty products, misleading descriptions, cancellation, returns, refunds, repairs, replacements, or other remedies.

Where local law gives you stronger rights than these Terms, the applicable local law will prevail to the extent required.

35. European Union, EEA, and UK Customers

If you are located in the European Union, European Economic Area, or United Kingdom, you may have certain legal rights when purchasing goods online, including cancellation rights for eligible non-customized products.

These rights may not apply to custom-made, made-to-measure, personalized, or specially produced products made according to your specifications.

For eligible products, you may have the right to cancel your purchase within the legally required period after delivery, subject to applicable exceptions and return conditions.

Please review our Return & Refund Policy for more information.

Nothing in these Terms limits your mandatory rights under applicable EU, EEA, UK, Dutch, or local consumer laws.

36. United States Customers

If you are located in the United States, these Terms apply to your use of our website and purchases to the fullest extent permitted by applicable federal and state law.

Some U.S. states do not allow certain limitations of liability, disclaimers, or exclusions. In such cases, the limitations in these Terms will apply only to the maximum extent permitted by law.

You may also have state-specific consumer protection rights that remain unaffected by these Terms.

37. Canadian Customers

If you are located in Canada, these Terms apply together with applicable federal, provincial, and territorial consumer protection laws.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded under Canadian law.

38. Mexican Customers

If you are located in Mexico, these Terms apply together with applicable Mexican consumer protection laws.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived, including rights related to defective products, misleading information, or legally required remedies.

39. Australian Customers

If you are located in Australia, our products and services may come with guarantees that cannot be excluded under applicable Australian consumer law.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under applicable Australian law.

Where required by law, you may be entitled to a repair, replacement, refund, or other remedy for products that fail to meet applicable consumer guarantees.

40. Termination

We may suspend, restrict, or terminate your access to our website or services at any time if we reasonably believe that you have:

• Violated these Terms
• Provided false or misleading information
• Engaged in fraudulent activity
• Abused our return, refund, or payment systems
• Harmed or attempted to harm our website, business, customers, or service providers
• Violated applicable law

Termination does not affect any rights or obligations that arose before termination, including payment obligations, refund obligations, intellectual property rights, limitation of liability, indemnification, and dispute provisions.

41. Severability

If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, that provision will be enforceable to the maximum extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.

The remaining provisions will remain valid and enforceable.

42. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and Cocosbride regarding your use of our website and services.

These Terms replace any prior agreements, communications, or proposals, whether oral or written, relating to the same subject matter.

43. No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Any waiver must be made in writing to be effective.

44. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, business transfer, or operation of law.

45. Governing Law

These Terms of Service and any separate agreements under which we provide products or services shall be governed by and interpreted in accordance with the laws of the Netherlands, without regard to conflict of law principles.

This governing law provision does not deprive consumers of any mandatory protections granted by the laws of their country or region of residence where such protections cannot be waived by contract.

46. Dispute Resolution

If you have a concern or dispute regarding an order, product, payment, return, refund, or our services, please contact us first at info@cocosbride.shop so we can try to resolve the matter directly.

Most issues can be resolved by contacting our customer service team with your order number, relevant details, and supporting photos or documents where applicable.

If a dispute cannot be resolved informally, the dispute will be handled according to the governing law and competent jurisdiction rules applicable under these Terms and mandatory consumer protection laws.

Nothing in this section limits any mandatory right you may have to bring a claim in your local courts or before a consumer protection authority where applicable law grants you such a right.

47. Changes to These Terms

We reserve the right to update, change, replace, or modify these Terms at any time by posting the updated version on cocosbride.shop.

The “Last Updated” date at the top of these Terms indicates when the Terms were most recently revised.

Your continued use of our website after updated Terms are posted means that you accept the updated Terms, unless otherwise required by law.

The version of the Terms posted at the time of your purchase will generally apply to that purchase, unless a change is required by law or relates to security, fraud prevention, or operational necessity.

48. Contact Information

Questions about these Terms of Service should be sent to us at:

Cocosbride
Website: cocosbride.shop
Email: info@cocosbride.shop
Address: Doormanlaan 4, 5694 EB Son en Breugel, Netherlands

We aim to respond to customer service inquiries within 1 to 3 business days. Response times may be longer during weekends, holidays, promotional periods, peak wedding season, or high order volume.