Privacybeleid

This Privacy Policy explains how Cocosbride (“Cocosbride,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit, browse, create an account, place an order, communicate with us, or otherwise use our website cocosbride.shop and related online services.

Cocosbride sells women’s prom dresses, wedding dresses, bridesmaid dresses, wedding guest dresses, flower girl dresses, wedding accessories, and related fashion products. This Privacy Policy applies to customers and visitors located in the United States, Canada, Mexico, Australia, the United Kingdom, Germany, France, the Netherlands, and other countries in the European Economic Area and Europe, as well as other regions where our website is accessible.

For purposes of applicable privacy laws, the data controller or responsible party for personal information processed through this website is:

Cocosbride
Doormanlaan 4, 5694 EB Son en Breugel, Netherlands
Email: info@cocosbride.shop
Website: cocosbride.shop

By using our website, placing an order, contacting us, or otherwise interacting with Cocosbride, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that is reasonably necessary to operate our online store, process orders, provide customer support, improve our services, comply with legal obligations, prevent fraud, and communicate with you.

1.1 Information You Provide Directly

When you browse our website, create an account, place an order, contact us, subscribe to marketing communications, submit a review, or request customer support, we may collect the following information:

Full name
Billing address
Shipping address
Email address
Phone number
Order details
Product preferences
Dress size, measurements, fit preferences, or customization details provided by you
Payment-related information
Customer account login information
Communication history with our support team
Return, exchange, refund, or complaint details
Marketing preferences
Any other information you choose to provide to us

For custom or size-related products, you may provide body measurements, dress measurements, event dates, wedding-related details, color preferences, style preferences, or other information needed to prepare, recommend, customize, ship, or support your order.

1.2 Payment Information

Payments made through our website are processed by Shopify and/or third-party payment providers. We do not directly store full credit card numbers or complete payment card security codes. Payment processors may collect and process payment information, including card details, billing information, transaction identifiers, fraud prevention data, and authentication information, in accordance with their own privacy and security practices.

1.3 Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through cookies, pixels, tags, log files, and similar technologies. This may include:

IP address
Device type
Browser type and version
Operating system
Time zone
Language settings
Referring website or source
Pages viewed
Products viewed
Search activity on our website
Shopping cart activity
Checkout activity
Clickstream data
Session information
Approximate location based on IP address
Cookie identifiers and online identifiers
Advertising and analytics identifiers

This information helps us operate the website, remember your preferences, improve website performance, understand customer behavior, prevent fraud, measure marketing effectiveness, and personalize your shopping experience.

1.4 Information from Third Parties

We may receive personal information from third parties that help us operate our business, including:

Shopify and Shopify-related services
Payment processors
Shipping and logistics providers
Fraud prevention and security providers
Analytics providers
Advertising platforms
Email and SMS marketing providers
Customer service tools
Social media platforms if you interact with us through those platforms
Business partners or service providers involved in order fulfillment

The information we receive depends on your interaction with our website, your privacy settings, and the services used to complete your transaction or support your request.

2. How We Use Personal Information

We use personal information for the following purposes:

2.1 To Process and Fulfill Orders

We use your information to:

Process purchases
Confirm orders
Accept payments
Verify billing and shipping information
Prepare and package products
Arrange delivery
Provide tracking information
Handle returns, exchanges, cancellations, and refunds
Communicate with you about your order

2.2 To Provide Customer Support

We use your information to:

Respond to inquiries
Help with sizing, product details, availability, shipping, and order status
Resolve complaints or disputes
Provide after-sales service
Maintain records of customer communications

2.3 To Personalize and Improve Our Store

We use information to:

Recommend products
Improve website design and functionality
Understand customer preferences
Analyze product demand
Improve inventory planning
Improve checkout and customer service experiences
Test and optimize website performance

2.4 To Send Marketing Communications

With your consent where required by law, we may use your contact information to send:

Promotional emails
Product updates
New arrival announcements
Wedding, prom, and special occasion fashion promotions
Discount offers
Abandoned cart reminders
Customer loyalty communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@cocosbride.shop.

2.5 To Prevent Fraud and Protect Our Business

We may use personal information to:

Detect and prevent fraudulent transactions
Protect our website and customers from unauthorized access
Verify identity where necessary
Monitor suspicious activity
Enforce our policies and terms
Protect legal rights, property, and safety

2.6 To Comply with Legal Obligations

We may use your information to:

Maintain business, accounting, tax, and transaction records
Respond to lawful requests from public authorities
Comply with consumer protection, e-commerce, privacy, tax, and accounting laws
Establish, exercise, or defend legal claims
Meet regulatory or compliance obligations in countries where we sell or deliver products

3. Legal Bases for Processing Personal Information

For customers and visitors located in the European Economic Area, the United Kingdom, Switzerland, and other regions that require a legal basis for processing, we rely on the following legal bases:

Purpose of Processing	Types of Personal Information	Legal Basis

Processing and fulfilling orders

Name, contact details, billing address, shipping address, order details, payment-related data

Performance of a contract

Customer support

Contact details, order information, communication records

Performance of a contract; legitimate interests

Account creation and management

Name, email address, login details, order history

Performance of a contract; legitimate interests

Marketing communications

Email address, marketing preferences, purchase history

Consent where required; legitimate interests where permitted

Website analytics and improvement

Device data, browsing data, cookie identifiers, usage data

Consent where required; legitimate interests where permitted

Fraud prevention and security

IP address, transaction data, account data, device information

Legitimate interests; legal obligations

Legal, tax, accounting, and compliance records

Transaction records, invoice details, communication history

Legal obligations

Custom sizing and product support

Size, measurements, fit preferences, customization details

Performance of a contract; consent where required

Where we rely on consent, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

4. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, scripts, and similar technologies to operate our store, improve your shopping experience, measure performance, remember your preferences, support checkout, prevent fraud, and provide marketing or advertising features.

4.1 Types of Cookies We May Use

We may use the following categories of cookies:

Strictly Necessary Cookies
These cookies are required for the website to function. They support core features such as cart management, checkout, account login, security, and payment processing.

Performance and Analytics Cookies
These cookies help us understand how visitors use our website, which pages are visited, which products are viewed, and how our website performs.

Functional Cookies
These cookies remember preferences such as language, region, currency, and other settings that improve your shopping experience.

Advertising and Marketing Cookies
These cookies may be used to measure advertising performance, deliver relevant ads, limit repeated ads, and understand how customers interact with marketing campaigns.

4.2 Managing Cookies

Depending on your location, you may be presented with a cookie banner or privacy preference tool that allows you to accept, reject, or manage certain non-essential cookies. You may also adjust your browser settings to block or delete cookies. If you disable certain cookies, some parts of our website may not function properly.

Where legally required, we will obtain your consent before placing non-essential cookies or similar tracking technologies on your device.

5. How We Share Personal Information

We do not sell your personal information for money. However, we may share personal information with trusted third parties where necessary to operate our store, provide services, complete transactions, comply with legal obligations, or support marketing and analytics.

We may disclose personal information to the following categories of recipients:

5.1 Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you. Shopify may process personal information on our behalf to operate the store, checkout, payments, security, analytics, and related services.

5.2 Payment Processors

We share payment-related information with payment processors and financial service providers to process transactions, prevent fraud, authenticate payments, handle chargebacks, and comply with financial regulations.

5.3 Shipping and Logistics Providers

We share shipping information with carriers, postal services, fulfillment providers, customs brokers, and logistics partners to deliver your order and provide tracking information.

5.4 Service Providers

We may share personal information with service providers that help us operate our business, including providers of:

Website hosting and maintenance
Order management
Payment processing
Fraud detection
Customer service
Email and SMS communications
Analytics
Advertising
Review management
Inventory and fulfillment support
Data storage and security
Legal, accounting, and compliance services

These service providers are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.

5.5 Advertising and Analytics Partners

Where permitted by law or with your consent where required, we may share limited online identifiers, browsing activity, purchase activity, or interaction data with advertising and analytics partners to measure campaigns, improve marketing, and show relevant ads.

5.6 Legal and Compliance Disclosures

We may disclose personal information if necessary to:

Comply with applicable law
Respond to lawful requests from authorities
Enforce our Terms of Service
Protect our rights, privacy, safety, or property
Protect customers or others
Prevent fraud, security incidents, or illegal activity
Establish, exercise, or defend legal claims

5.7 Business Transfers

If Cocosbride is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate safeguards where required by law.

6. International Data Transfers

Cocosbride is located in the Netherlands, and our website may be accessed by customers in the United States, Canada, Mexico, Australia, the United Kingdom, Germany, France, the Netherlands, other European countries, and other regions.

Because we use Shopify and other service providers, your personal information may be processed, stored, or transferred to countries outside your country of residence, including countries that may have different data protection laws from your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, data processing agreements, standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

By using our website and placing an order, you understand that your personal information may be transferred internationally as necessary to provide our services, fulfill orders, process payments, deliver products, prevent fraud, and operate our business.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

Order and transaction records may be retained for tax, accounting, legal, and business record purposes.
Customer account information may be retained while your account remains active.
Customer support communications may be retained to resolve issues, improve service, and maintain business records.
Marketing information may be retained until you unsubscribe or withdraw consent.
Cookie and analytics data may be retained for a period determined by the relevant tool, browser settings, or applicable law.
Fraud prevention and security records may be retained as necessary to protect our business and customers.

When personal information is no longer needed, we will delete, anonymize, or securely retain it in accordance with applicable law.

8. Security of Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include:

Secure checkout technology
Access controls
Encryption where appropriate
Fraud monitoring
Limited access to personal information
Service provider security controls
Account authentication tools
Internal privacy and security procedures

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account login details confidential and for notifying us promptly if you believe your account or personal information has been compromised.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

The right to know what personal information we collect, use, disclose, or share
The right to access your personal information
The right to request correction of inaccurate personal information
The right to request deletion of personal information
The right to restrict or object to certain processing
The right to withdraw consent where processing is based on consent
The right to data portability
The right to opt out of marketing communications
The right to opt out of certain targeted advertising, sale, or sharing of personal information where applicable
The right not to be discriminated against for exercising privacy rights
The right to lodge a complaint with a data protection authority where applicable

To exercise your rights, please contact us at:

info@cocosbride.shop

We may need to verify your identity before fulfilling your request. We will respond within the time required by applicable law. If we cannot fulfill your request, we will explain the reason where required by law.

10. Rights for EEA, UK, Swiss, and European Customers

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another European jurisdiction with similar data protection rights, you may have the right to:

Access your personal data
Correct inaccurate or incomplete personal data
Request deletion of your personal data
Restrict processing of your personal data
Object to processing based on legitimate interests
Object to direct marketing
Withdraw consent at any time where processing is based on consent
Receive a copy of your personal data in a structured, commonly used, machine-readable format
Lodge a complaint with your local data protection authority

Because Cocosbride is located in the Netherlands, customers may also contact the Dutch Data Protection Authority if they have concerns about how their personal data is handled.

We encourage you to contact us first at info@cocosbride.shop so we can address your concern directly.

11. Notice for United States Residents

Depending on your state of residence, including California and other U.S. states with consumer privacy laws, you may have additional privacy rights regarding your personal information.

These rights may include:

The right to know or access personal information collected about you
The right to request deletion
The right to request correction
The right to receive a portable copy of your personal information
The right to opt out of the sale or sharing of personal information
The right to opt out of targeted advertising
The right to limit the use of sensitive personal information where applicable
The right not to receive discriminatory treatment for exercising privacy rights
The right to appeal a denied request where applicable

Cocosbride does not sell personal information for money. However, certain advertising, analytics, or tracking activities may be considered “sharing,” “targeted advertising,” or “sale” under some U.S. state privacy laws.

You may opt out of certain advertising or data sharing activities by managing cookie preferences on our website where available, using browser privacy controls where supported, or contacting us at info@cocosbride.shop.

12. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our processing of personal information.

12.1 Categories of Personal Information Collected

In the past 12 months, we may have collected the following categories of personal information:

Category	Examples
Identifiers	Name, email address, phone number, billing address, shipping address, IP address, account identifiers
Customer records information	Order details, payment-related information, customer service records
Commercial information	Products purchased, products viewed, cart activity, order history, return or exchange history
Internet or network activity	Browsing activity, device data, cookie identifiers, interaction with website pages and ads
Geolocation data	Approximate location based on IP address
Inferences	Product preferences, style interests, shopping behavior
Sensitive personal information	Account login information where applicable; payment information handled by payment providers; size or measurement details voluntarily provided for order fulfillment

We do not use sensitive personal information for purposes that require a right to limit under California law unless legally permitted or necessary to provide requested services.

12.2 Sources of Personal Information

We collect personal information from:

You directly
Your device and browser
Shopify
Payment processors
Shipping providers
Analytics and advertising partners
Customer service and business service providers

12.3 Purposes for Collection

We collect and use personal information for:

Order processing
Payment processing
Shipping and delivery
Customer service
Account management
Website operation
Fraud prevention
Security
Marketing and advertising
Analytics and business improvement
Legal compliance

12.4 Disclosure of Personal Information

We may disclose personal information to service providers, contractors, payment processors, Shopify, shipping companies, analytics providers, advertising partners, legal advisors, and authorities where required by law.

12.5 Sale or Sharing of Personal Information

We do not sell personal information in exchange for money. Certain advertising or analytics activities may be considered “sharing” or “sale” under California law if they involve cross-context behavioral advertising.

California residents may opt out by contacting us at info@cocosbride.shop or by using available cookie or privacy preference tools on our website.

12.6 California Privacy Rights

California residents may request to:

Know the categories and specific pieces of personal information we collected
Delete personal information
Correct inaccurate personal information
Opt out of sale or sharing
Limit certain uses of sensitive personal information where applicable
Not be discriminated against for exercising privacy rights

To submit a request, email info@cocosbride.shop.

You may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and verification of your identity.

13. Notice for Canadian Customers

If you are located in Canada, we handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act where applicable.

We collect, use, and disclose personal information for identified purposes, including order fulfillment, payment processing, shipping, customer support, marketing where permitted, fraud prevention, and legal compliance.

By placing an order, creating an account, contacting us, or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw consent where permitted by law, subject to legal or contractual restrictions.

Canadian customers may request access to or correction of their personal information by contacting info@cocosbride.shop.

14. Notice for Mexican Customers

If you are located in Mexico, this Privacy Policy also serves as a privacy notice for customers under applicable Mexican data protection laws.

Cocosbride may collect and process personal information for the primary purposes of:

Processing orders
Confirming payments
Delivering products
Providing customer support
Managing returns, refunds, and exchanges
Preventing fraud
Complying with legal obligations

We may also process personal information for secondary purposes, such as marketing, promotions, analytics, and customer experience improvement. You may object to secondary uses by contacting info@cocosbride.shop.

Mexican customers may have rights to access, rectify, cancel, or oppose the processing of their personal information, as well as to withdraw consent where applicable. To exercise these rights, contact us at info@cocosbride.shop.

15. Notice for Australian Customers

If you are located in Australia, we handle personal information in accordance with applicable Australian privacy principles where they apply.

We collect personal information for purposes such as order processing, delivery, payment support, customer service, fraud prevention, marketing where permitted, and compliance with legal obligations.

Australian customers may request access to or correction of their personal information by contacting info@cocosbride.shop.

If you have a privacy complaint, please contact us first so we can investigate and respond. We will take reasonable steps to address your complaint in accordance with applicable law.

16. Marketing Communications

We may send marketing communications if you subscribe, make a purchase, create an account, or otherwise provide consent where required by law.

Marketing communications may include:

Product promotions
New arrivals
Wedding dress updates
Prom dress collections
Bridesmaid dress offers
Accessory recommendations
Seasonal campaigns
Discount codes
Abandoned cart reminders

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting info@cocosbride.shop.

Even if you unsubscribe from marketing communications, we may still send non-marketing messages related to your orders, transactions, account, shipping, returns, refunds, security, or legal matters.

17. Children’s Privacy

Our website is intended for use by adults and individuals who are legally able to make purchases online. We do not knowingly collect personal information directly from children under the age of 13 in the United States, under the age of 16 in the European Economic Area or the United Kingdom, or under the applicable age of consent in other regions.

Because Cocosbride sells flower girl dresses and related wedding items, a parent, guardian, or adult customer may provide limited information such as size, measurements, or product preferences needed to purchase items for a child. Such information is used only for order processing, product fitting, fulfillment, delivery, customer service, and related purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at info@cocosbride.shop, and we will take appropriate steps to delete or restrict the information where required by law.

18. User-Generated Content and Reviews

If you submit a product review, testimonial, photo, comment, or other user-generated content, that content may be displayed publicly on our website or marketing channels, depending on the feature used and your consent where required.

Please do not include sensitive personal information, payment information, private contact details, or information about others in public reviews or comments.

19. Social Media and Third-Party Links

Our website may include links to third-party websites, social media pages, payment providers, delivery tracking pages, or other external services. This Privacy Policy does not apply to third-party websites or services that we do not control.

When you interact with third-party services, your information is handled according to their own privacy policies. We encourage you to review those policies before providing personal information.

20. Automated Decision-Making and Profiling

We may use automated tools to help detect fraud, assess transaction risk, secure our website, personalize product recommendations, analyze website performance, or measure advertising effectiveness.

We do not use automated decision-making that produces legal or similarly significant effects without appropriate safeguards where required by law.

21. Accuracy of Personal Information

You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date. This is especially important for shipping addresses, contact details, dress sizes, measurements, customization details, and event dates.

If your information changes, please update your account where available or contact us at info@cocosbride.shop.

22. Your Choices

You have choices regarding how your personal information is used:

You may choose not to create an account and place an order as a guest where available.
You may unsubscribe from marketing emails.
You may manage cookies through browser settings or available cookie tools.
You may request access, correction, deletion, or restriction of personal information where applicable.
You may opt out of certain targeted advertising or data sharing where applicable.
You may contact us with privacy questions at info@cocosbride.shop.

Please note that some information is necessary to process orders, deliver products, prevent fraud, comply with legal obligations, or provide customer support.

23. Complaints and Supervisory Authorities

If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact us first:

Cocosbride
Doormanlaan 4, 5694 EB Son en Breugel, Netherlands
Email: info@cocosbride.shop

If you are located in the European Economic Area, the United Kingdom, Canada, Australia, Mexico, or another jurisdiction with a privacy regulator, you may have the right to lodge a complaint with your local data protection authority or privacy regulator.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, Shopify services, legal requirements, technology, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. The updated version will be effective when posted on our website unless otherwise required by law.

We encourage you to review this Privacy Policy periodically.

25. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a privacy-related request, please contact us at: