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Thank you for shopping with Cocosbride. This Shipping Policy explains how orders are processed, shipped, delivered, and handled when you purchase women’s prom dresses, wedding dresses, bridesmaid dresses, wedding guest dresses, flower girl dresses, wedding accessories, and related products from cocosbride.shop.

By placing an order on our website, you agree to the terms of this Shipping Policy.

Store Information
Cocosbride
Website: cocosbride.shop
Email: info@cocosbride.shop
Address: Doormanlaan 4, 5694 EB Son en Breugel, Netherlands

1. Shipping Coverage

Cocosbride ships to customers in the United States, Canada, Mexico, Australia, the United Kingdom, Germany, France, the Netherlands, and most European countries.

Shipping availability may vary depending on the destination country, carrier service coverage, customs requirements, product type, order value, and local delivery restrictions.

If we are unable to ship to your address after your order is placed, we will contact you by email and provide an appropriate solution, such as address correction, alternative delivery arrangements, order modification, or order cancellation with refund.

2. Free Standard Shipping

Cocosbride offers free standard shipping on all orders.

There is no minimum order amount required to receive free standard shipping unless otherwise stated during a special promotion.

Free standard shipping applies to eligible delivery destinations supported by our shipping carriers. It does not include express shipping, customs duties, import taxes, remote area surcharges, return shipping fees, failed delivery charges, or other additional costs caused by incorrect customer information or local delivery requirements.

3. Estimated Delivery Time

The estimated standard delivery time is 15 to 20 days after the order has been processed and shipped.

This delivery estimate includes normal transit time under standard shipping conditions. Actual delivery times may vary depending on your location, product availability, carrier operations, customs clearance, local delivery conditions, holidays, weather, and other factors beyond our control.

Estimated delivery time:

Shipping Method	Shipping Fee	Estimated Delivery Time
Standard Shipping	Free on all orders	15–20 days

Delivery times are estimates only and are not guaranteed unless expressly stated in writing.

4. Order Processing Time

Orders are usually processed after payment is successfully confirmed.

Processing time may vary depending on:

• Product availability
• Order volume
• Payment verification
• Product preparation
• Quality inspection
• Packaging requirements
• Custom, made-to-measure, or personalized product production
• Holidays or peak shopping periods
• Wedding season or prom season demand

Standard in-stock items are generally prepared as soon as possible after payment confirmation. Custom-made, made-to-measure, personalized, or special-order dresses may require additional preparation or production time before shipping.

If your order includes both in-stock items and custom or special-order items, the order may be shipped together after all items are ready unless we arrange otherwise.

5. Custom, Made-to-Measure, and Special-Order Items

Some Cocosbride products, especially wedding dresses, bridesmaid dresses, prom dresses, flower girl dresses, and event-specific garments, may be custom-made, made-to-measure, personalized, or specially prepared after the order is placed.

For these products, total delivery time may include:

• Order confirmation
• Measurement review
• Production or tailoring time
• Quality inspection
• Packaging
• Standard shipping transit time

The 15–20 day delivery estimate generally refers to standard delivery after the order is shipped. Custom-made or made-to-measure products may require additional preparation time before dispatch.

Customers are responsible for providing accurate measurements, event dates, color choices, and customization details. Inaccurate or incomplete information may delay production and shipment.

6. Shipping Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout.

The shipping confirmation may include:

• Tracking number
• Carrier information
• Tracking link where available
• Shipment status
• Estimated delivery information where available

Tracking information may take several business days to update after the package is dispatched. If tracking does not update immediately, please allow additional time for the carrier system to scan and display the shipment.

7. Delivery Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully check the following information before placing your order:

• Full recipient name
• Street address
• Apartment, unit, suite, building, or floor number
• City
• State, province, region, or county
• Postal code or ZIP code
• Country
• Phone number
• Email address

Cocosbride is not responsible for shipping delays, failed delivery, lost packages, returned packages, or additional fees caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at info@cocosbride.shop. We will try to help, but address changes are not guaranteed once an order has been processed, packed, or shipped.

8. Failed Delivery, Refused Delivery, and Unclaimed Packages

If a package cannot be delivered because of customer-related reasons, the customer may be responsible for any additional costs incurred.

Customer-related delivery issues may include:

• Incorrect or incomplete address
• Recipient unavailable
• Refused delivery
• Failure to collect the package
• Failure to respond to carrier notices
• Inaccessible delivery location
• Missing apartment, unit, or building number
• Unpaid customs duties or import fees
• Carrier unable to contact the recipient

If a package is returned to us due to failed delivery, refused delivery, or non-collection, we may offer reshipment at the customer’s cost or issue a refund after deducting applicable shipping, handling, customs, return, or carrier fees, where permitted by law.

9. Customs Duties, Taxes, and Import Fees

For international orders, your package may be subject to customs duties, import taxes, VAT, GST, sales tax, brokerage fees, clearance fees, or other local charges imposed by your country or region.

These charges are not controlled by Cocosbride and are generally the responsibility of the customer unless otherwise clearly stated at checkout.

Cocosbride is not responsible for:

• Customs duties
• Import taxes
• VAT or GST collected by customs
• Brokerage fees
• Local government charges
• Customs inspection delays
• Package holds caused by customs authorities
• Refused packages due to unpaid customs fees

If you refuse a package because of customs duties, taxes, or import fees, the customer may be responsible for return shipping costs, customs charges, carrier handling fees, and other non-refundable costs.

10. Customs Clearance

International shipments may be inspected or delayed by customs authorities in the destination country.

Customs clearance procedures vary by country and may be affected by:

• Local import regulations
• Product category
• Declared value
• Customs workload
• Holidays
• Security inspections
• Missing recipient information
• Requests for additional documentation
• Unpaid duties or taxes

Cocosbride will provide reasonable shipping information when available, but we cannot control customs processing times or guarantee customs clearance speed.

Delays caused by customs clearance are not considered shipping service failures by Cocosbride.

11. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur.

Delivery may be delayed due to:

• High order volume
• Product preparation time
• Custom or made-to-measure production
• Payment verification
• Carrier delays
• Customs clearance
• Weather conditions
• Public holidays
• Peak shopping seasons
• Wedding season or prom season demand
• Incorrect shipping address
• Remote delivery areas
• Local postal disruptions
• Flight or transportation disruptions
• Force majeure events
• Security checks
• Events outside our reasonable control

If your order is delayed, please contact us at info@cocosbride.shop, and we will help check the shipment status where possible.

12. Remote Areas and Special Delivery Locations

Some destinations may be considered remote areas by shipping carriers. Delivery to remote areas may take longer than the standard estimated delivery timeframe.

Remote areas may include:

• Islands
• Rural areas
• Mountain regions
• Military addresses
• Remote towns
• Certain postal zones
• Areas with limited carrier coverage

If additional delivery information is required, we may contact you by email.

13. Multiple Items in One Order

If you order multiple items, they may be shipped together or separately depending on product availability, warehouse arrangement, product preparation time, package size, and shipping carrier requirements.

You may receive more than one package for a single order.

If your order is shipped in multiple packages, each package may have a separate tracking number and may arrive on different dates.

14. Split Shipments

Cocosbride reserves the right to split shipments when necessary or beneficial for order fulfillment.

Split shipments may occur when:

• Items are prepared at different times
• Products are shipped from different fulfillment locations
• Some items are custom-made or made-to-measure
• Shipping carrier limits apply
• Package size or weight restrictions apply
• Faster partial fulfillment is available

There is no additional standard shipping fee for split shipments when free standard shipping applies.

15. Lost Packages

If you believe your package is lost, please contact us at info@cocosbride.shop with your order number.

Before contacting us, please check:

• Tracking information
• Household members
• Neighbors
• Building reception
• Mailroom
• Parcel locker
• Local post office
• Delivery carrier
• Any delivery notice left by the carrier

If the carrier confirms that the package was lost in transit and the loss was not caused by incorrect customer information, we will work with you to provide an appropriate solution, such as replacement, reshipment, store credit, or refund, depending on the circumstances and applicable law.

If tracking shows the package was delivered to the address provided at checkout, but the package is missing, we will assist where possible, but Cocosbride is not responsible for theft, loss, or misplacement after confirmed delivery where permitted by law.

16. Damaged Packages During Shipping

If your package arrives visibly damaged, please take photos before opening it and contact us at info@cocosbride.shop within 7 days of delivery.

Please include:

• Order number
• Photos of the outer packaging
• Photos of the shipping label
• Photos of the damaged item
• Description of the issue

We will review the case and provide a reasonable solution if the damage occurred during shipping or fulfillment.

Please keep all packaging materials until the issue has been reviewed, as they may be required for carrier investigation.

17. Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us at info@cocosbride.shop within 7 days of delivery.

Please include:

• Order number
• Photos of all items received
• Photos of the packaging
• Photos of the shipping label
• Description of the missing or incorrect item

After review, we may provide a replacement, reshipment, refund, store credit, or other appropriate solution depending on the situation.

18. Event Dates and Time-Sensitive Orders

Many Cocosbride products are purchased for weddings, proms, parties, ceremonies, and other important events.

Customers are responsible for placing orders early enough to allow time for:

• Product preparation
• Custom production where applicable
• Quality inspection
• Shipping transit
• Customs clearance
• Possible carrier delays
• Alterations or tailoring after delivery

We recommend placing orders well in advance of your event date.

Cocosbride is not responsible for missed events, appointments, ceremonies, weddings, proms, parties, or deadlines caused by late ordering, incorrect information, customs delays, carrier delays, or circumstances beyond our control.

If your order is time-sensitive, please contact us before placing the order at info@cocosbride.shop.

19. Shipping Restrictions

We reserve the right to restrict, refuse, or cancel shipments to certain addresses or regions where delivery is unavailable, unsafe, restricted, legally prohibited, or not supported by our carriers.

Shipping restrictions may apply to:

• Certain countries or regions
• Military addresses
• PO boxes
• Parcel lockers
• Remote areas
• Areas affected by conflict, disaster, or carrier suspension
• Addresses with repeated failed delivery issues

If we cannot ship to your location, we will contact you and provide a reasonable solution.

20. PO Boxes and Parcel Lockers

Some carriers may not deliver to PO boxes, parcel lockers, pickup points, or similar addresses.

If your order cannot be delivered to the address provided, we may contact you to request an alternative physical delivery address.

Failure to provide a deliverable address may result in order delay or cancellation.

21. Ownership and Risk of Loss

Ownership and risk of loss may pass to the customer when the package is delivered to the shipping address provided at checkout, subject to applicable law.

If the package is confirmed as delivered by the carrier, Cocosbride may not be responsible for theft, loss, or misplacement after delivery where permitted by law.

This does not affect any mandatory consumer rights that cannot be excluded under applicable law.

22. Order Changes After Shipment

Once an order has been shipped, we cannot guarantee changes to:

• Shipping address
• Recipient name
• Phone number
• Delivery method
• Product details
• Order cancellation
• Package interception
• Delivery instructions

If you need to change delivery information after shipment, we recommend contacting the carrier directly using the tracking information provided.

We will assist where possible, but changes after shipment are not guaranteed.

23. Shipping During Holidays and Peak Seasons

Shipping and processing may take longer during peak periods, including:

• Wedding season
• Prom season
• Holiday seasons
• Black Friday and Cyber Monday
• Christmas and New Year
• Public holidays
• Major promotional events
• Carrier peak shipping periods

Please place orders early during peak periods to avoid delays.

24. Force Majeure

Cocosbride is not responsible for shipping delays, delivery failures, loss, or damage caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Floods, fires, storms, or earthquakes
• War, terrorism, civil unrest, or government action
• Epidemics, pandemics, or public health restrictions
• Labor strikes
• Transportation disruptions
• Customs delays
• Carrier service suspension
• Power outages
• Internet or system failures
• Supply chain disruptions
• Any other event beyond our reasonable control

If a force majeure event affects shipping, we will take reasonable steps to assist customers where possible.

25. Returns Related to Shipping Issues

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Shipping-related return issues may include:

• Damaged items
• Incorrect items
• Missing items
• Failed delivery
• Refused delivery
• Lost packages
• Returned packages
• Customs-related returns

Please review our Return & Refund Policy for detailed information about eligibility, return procedures, refund processing, and customer responsibilities.

26. Customer Service

If you have questions about shipping, tracking, delivery, customs, damaged packages, delayed packages, or missing items, please contact us:

Cocosbride
Website: cocosbride.shop
Email: info@cocosbride.shop
Address: Doormanlaan 4, 5694 EB Son en Breugel, Netherlands

Please include your order number when contacting us.

We aim to respond to customer service inquiries within 1 to 3 business days. Response times may be longer during weekends, holidays, promotional periods, wedding season, prom season, or high order volume.

27. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in shipping carriers, delivery destinations, shipping fees, processing procedures, legal requirements, customs rules, or business operations.

The updated policy will be posted on cocosbride.shop with a revised “Last Updated” date.

The Shipping Policy posted on our website at the time of your purchase will generally apply to your order unless otherwise required by law.