Payment Policy

Thank you for shopping with Cocosbride. This Payment Policy explains the payment methods we accept, how payments are processed, how payment security is handled, and how payment-related issues, refunds, failed transactions, chargebacks, taxes, and order verification are managed when you purchase from cocosbride.shop.

By placing an order on our website, you agree to this Payment Policy, together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Store Information
Cocosbride
Website: cocosbride.shop
Email: info@cocosbride.shop
Address: Doormanlaan 4, 5694 EB Son en Breugel, Netherlands

1. Accepted Payment Methods

Cocosbride accepts the payment methods displayed at checkout. Available payment options may vary depending on your country, device, currency, payment provider, browser, and order details.

We currently support the following payment methods where available:

Credit and Debit Cards

We accept major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Maestro

Other Payment Options

We may also accept additional payment options where available, including:

• Apple Pay
• Google Pay
• Shopify Pay
• Other third-party payment providers displayed at checkout

If a payment method is not displayed at checkout, it may not be available for your order, country, currency, device, or payment session.

2. Payment Processing

All payments must be successfully completed before an order can be processed, prepared, customized, packed, or shipped.

When you place an order, your payment may be authorized, verified, captured, or processed by Shopify, payment gateways, card networks, banks, digital wallet providers, or other third-party payment processors.

By submitting payment information at checkout, you confirm that:

• You are authorized to use the payment method provided
• The billing information you provide is accurate and complete
• The payment method has sufficient funds or credit available
• You authorize Cocosbride and our payment processors to charge the total amount shown at checkout
• You agree to any terms and conditions of the relevant payment provider

Orders are not considered confirmed until payment has been successfully approved.

3. Payment Security

Cocosbride takes payment security seriously. Payments are processed through secure third-party payment providers and Shopify-supported checkout systems.

We do not directly store your full credit card number, full debit card number, or complete card security code.

Payment information may be encrypted, tokenized, authenticated, and processed by payment providers according to their own security standards and applicable payment industry requirements.

For security reasons, customers should never send full payment card details by email, social media message, live chat, or any unsecured communication channel.

4. Billing Information

Customers are responsible for providing accurate billing information at checkout.

Billing information may include:

• Full name
• Billing address
• Email address
• Phone number
• Payment card details
• Digital wallet account details
• Any additional verification information requested by the payment provider

If billing information does not match the records of your card issuer, bank, or payment provider, your payment may be declined, delayed, or flagged for additional verification.

5. Order Currency and Payment Currency

Prices are displayed in the currency available on our website or at checkout.

Depending on your location, bank, card issuer, digital wallet provider, or payment provider, you may be charged in a different currency or may incur currency conversion fees.

Cocosbride is not responsible for:

• Currency conversion rates
• Foreign transaction fees
• Bank fees
• Card issuer fees
• Digital wallet fees
• Payment provider fees
• Exchange rate differences between the order date and refund date

Any such fees are determined by your bank, card issuer, or payment provider.

6. Payment Authorization

When you place an order, your payment method may be authorized before the final payment is captured.

A payment authorization confirms that your payment method is valid and that funds may be available. In some cases, a pending authorization may appear on your bank or card statement even if the order is not completed.

If an order is canceled, declined, or not successfully completed, pending authorizations are usually released by your bank or payment provider. The release time may vary depending on your financial institution and is not controlled by Cocosbride.

7. Failed or Declined Payments

A payment may fail or be declined for reasons including, but not limited to:

• Incorrect card number
• Incorrect expiration date
• Incorrect security code
• Incorrect billing address
• Insufficient funds
• Card issuer decline
• Bank security restriction
• Payment provider error
• Failed 3D Secure or authentication check
• Suspicious or high-risk transaction flag
• Unsupported payment method
• Network or technical error
• Currency or country restriction

If your payment is declined, please check your payment details or contact your bank, card issuer, or payment provider.

Cocosbride cannot override a payment decline issued by your bank, card issuer, or payment provider.

8. Payment Verification and Fraud Prevention

To protect customers and our business, orders may be reviewed for fraud prevention and payment security.

We reserve the right to request additional verification before processing an order, including but not limited to:

• Confirmation of billing details
• Confirmation of shipping details
• Payment authorization verification
• Identity or contact verification
• Confirmation from the customer by email
• Additional information required by the payment provider

We may delay, hold, cancel, or refuse an order if:

• The payment appears suspicious
• The order is flagged as high risk
• Billing and shipping details appear inconsistent
• The payment method appears unauthorized
• Verification cannot be completed
• Fraud, abuse, or unauthorized activity is suspected
• The transaction violates our Terms of Service or payment provider rules

If an order is canceled for payment security reasons after payment has been captured, we will issue a refund to the original payment method where appropriate.

9. Digital Wallet Payments

Where available, customers may pay using digital wallet options such as Apple Pay or Google Pay.

Digital wallet payments are processed through the relevant wallet provider, card network, bank, and payment gateway.

When using a digital wallet, you are responsible for ensuring that:

• Your wallet account is active
• Your linked payment method is valid
• Your billing and shipping information is accurate
• Your device authentication is successful
• The wallet provider supports the transaction

Digital wallet availability may vary by country, device, browser, currency, and checkout configuration.

10. Third-Party Payment Providers

Cocosbride may offer payment options through third-party payment providers displayed at checkout.

These providers may have their own terms, privacy policies, authentication requirements, buyer protection rules, dispute procedures, payment limits, fees, and processing times.

By choosing a third-party payment method, you agree to comply with the applicable terms of that provider.

Cocosbride is not responsible for delays, restrictions, account holds, declined payments, verification requirements, or fees imposed by third-party payment providers.

11. Taxes, Duties, and Additional Charges

Depending on your shipping destination, order value, product type, and local laws, your order may be subject to taxes, customs duties, import fees, VAT, GST, sales tax, brokerage fees, clearance fees, or other local charges.

Unless clearly stated otherwise at checkout, customers are responsible for any taxes, duties, import fees, or local charges imposed by their country or region.

Cocosbride does not control customs authorities, banks, card issuers, or local tax agencies.

If a package is refused because of unpaid customs duties, import taxes, local fees, or similar charges, the customer may be responsible for return shipping fees, customs charges, carrier fees, and non-refundable costs.

12. Payment Timing for Custom and Special-Order Products

Some Cocosbride products, including wedding dresses, bridesmaid dresses, prom dresses, flower girl dresses, and certain wedding accessories, may be custom-made, made-to-measure, personalized, or specially prepared.

Full payment must be successfully completed before production, preparation, customization, or fulfillment begins.

Once production or preparation has started, cancellation may not be possible or may be subject to reasonable deductions for materials, labor, processing, customization, and production costs, as described in our Return & Refund Policy.

13. Discounts, Promotions, and Gift Codes

Discount codes, promotional offers, gift codes, and special pricing may be subject to additional conditions.

Unless otherwise stated:

• Discounts cannot be exchanged for cash
• Discounts may not be applied after an order is placed
• Only one discount code may be used per order
• Discounts may exclude certain products or categories
• Discounts may expire without prior notice
• Promotional offers may be changed or canceled at any time
• If an order is refunded, the refunded amount will reflect the actual amount paid after discount

If a discount code does not work at checkout, please contact us before placing your order. We cannot guarantee retroactive application of discounts after payment is completed.

14. Pricing Errors and Payment Corrections

We make reasonable efforts to display accurate prices and payment information. However, pricing errors, system errors, currency conversion errors, promotion errors, or checkout errors may occur.

If an order is placed with an incorrect price or incorrect payment amount, we reserve the right to:

• Cancel the order
• Contact the customer for confirmation
• Correct the pricing error
• Request payment of the correct amount
• Issue a refund if payment has already been captured
• Refuse fulfillment of the order

We are not obligated to fulfill an order at an incorrect price caused by error, system malfunction, or unauthorized modification.

15. Refunds

Approved refunds are issued according to our Return & Refund Policy.

Refunds are generally sent back to the original payment method used at checkout.

Refund processing may involve:

• Cocosbride refund approval
• Shopify or payment gateway processing
• Card network processing
• Bank or payment provider posting time

After a refund is approved and processed by us, it may take 5 to 10 business days for the refund to appear in your account. Some banks, card issuers, or payment providers may require additional time.

Cocosbride cannot control the exact posting time of refunds after they have been submitted to the payment processor.

16. Refund Amounts

Approved refunds may include the eligible product price paid, minus any applicable non-refundable charges.

The following fees or charges may be non-refundable unless required by law or unless the issue was caused by our error:

• Express shipping fees
• Return shipping fees
• Customs duties
• Import taxes
• Local taxes
• Brokerage fees
• Payment processing fees where non-refundable
• Currency conversion fees
• Bank fees
• Gift wrapping fees
• Handling fees
• Customization fees
• Made-to-measure fees
• Production costs for custom or personalized products
• Costs caused by incorrect customer information, refused delivery, or failed delivery

If your order received free standard shipping, we reserve the right to deduct actual shipping costs from the refund where permitted by law, especially for voluntary returns not caused by our error.

17. Partial Refunds

A partial refund may be issued in cases such as:

• Part of an order is returned
• A product is returned with missing packaging, tags, garment bags, or accessories
• A return is accepted outside the standard return conditions at our discretion
• A product has minor issues that do not require a full refund
• A discount, promotion, or bundle price was applied
• Non-refundable costs were incurred
• Custom production or preparation had already started before cancellation

Partial refunds are reviewed case by case and handled according to our Return & Refund Policy and applicable law.

18. Chargebacks and Payment Disputes

If you have an issue with your order, payment, delivery, return, or refund, please contact us first at:

info@cocosbride.shop

We are committed to reviewing customer concerns and helping find a fair solution.

Opening a chargeback or payment dispute may delay the resolution process because the bank, card issuer, or payment provider may place the transaction under investigation.

If a chargeback or payment dispute is opened, we reserve the right to provide relevant information to the payment provider, including:

• Order details
• Payment records
• Customer communication
• Shipping address
• Tracking information
• Delivery confirmation
• Product details
• Return and refund records
• Store policy records
• Fraud prevention information

Chargeback abuse, false claims, payment fraud, unauthorized payment misuse, or repeated disputes may result in refusal of future orders and may be reported to payment processors or relevant authorities where appropriate.

19. Unauthorized Transactions

If you believe your payment method was used without authorization, please contact your bank, card issuer, or payment provider immediately.

You may also contact us at info@cocosbride.shop with relevant order information so we can review the transaction.

Cocosbride may cancel, hold, or investigate orders suspected of unauthorized payment activity.

20. Payment Holds and Pending Transactions

In some cases, your bank, card issuer, digital wallet, or payment provider may place a temporary hold or pending charge on your account.

This may happen when:

• A payment is authorized but not captured
• A transaction is being verified
• A payment attempt fails after authorization
• A checkout session is interrupted
• An order is canceled before payment capture
• A payment provider performs fraud checks

Pending holds are usually released by the bank or payment provider. Release times vary by financial institution and are not controlled by Cocosbride.

21. Payment Provider Restrictions

Payment providers may restrict transactions based on country, currency, card type, risk level, account status, transaction amount, device, IP address, billing address, or compliance rules.

If your payment method is unavailable or declined, you may need to use another payment method or contact your payment provider.

Cocosbride is not responsible for payment restrictions imposed by banks, card issuers, digital wallets, payment processors, or third-party payment providers.

22. Invoices and Order Receipts

After placing an order, you may receive an order confirmation email or receipt at the email address provided during checkout.

Customers who need additional order documentation may contact us at:

info@cocosbride.shop

Please include:

• Order number
• Full name
• Email address used for the order
• Billing details
• Reason for the request

We may provide transaction-related documentation where appropriate and in accordance with applicable law.

23. Customer Responsibility

Customers are responsible for:

• Using a valid and authorized payment method
• Providing accurate billing and shipping information
• Reviewing the order total before payment
• Confirming product details, size, color, and quantity before checkout
• Checking whether taxes, duties, or import fees may apply
• Responding to payment verification requests where necessary
• Contacting their bank or payment provider if payment is declined
• Keeping payment account information secure

Cocosbride is not responsible for delays or failed orders caused by incorrect payment information, payment provider restrictions, bank declines, customer non-response, or unauthorized use of a customer’s payment account.

24. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in payment methods, payment processors, fraud prevention procedures, legal requirements, Shopify services, checkout options, or business practices.

The updated Payment Policy will be posted on cocosbride.shop with a revised “Last Updated” date.

The Payment Policy posted on our website at the time of purchase will generally apply to that transaction unless otherwise required by law.

25. Contact Us

If you have any questions about payments, billing, declined transactions, refunds, chargebacks, invoices, or payment verification, please contact us at:

Cocosbride
Website: cocosbride.shop
Email: info@cocosbride.shop
Address: Doormanlaan 4, 5694 EB Son en Breugel, Netherlands

We aim to respond to customer service inquiries within 1 to 3 business days. Response times may be longer during weekends, public holidays, promotional periods, wedding season, prom season, or high order volume.